Frequently Asked Questions

Everything you need to know about our premium sound tools.

What is the warranty period for Master & Dynamic products?

Our headphones and speakers are built to last and are generally covered by a two-year limited warranty against manufacturing defects from the date of purchase.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We offer a 14-day return window for products purchased directly from our website, provided they are in their original packaging and like-new condition.

How do I pair my wireless headphones?

To enter pairing mode, hold the power button or dedicated Bluetooth button until the indicator light pulses. Then, select the device from your smartphone or computer's Bluetooth settings.

Are replacement parts like ear pads available?

Yes, we design our products for longevity. Replacement ear pads, cables, and other accessories can be purchased directly from our accessories page.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and financing options through Affirm for qualifying orders.